How can you get Your Business to function without DISRUPTION??

"Friction" in the Restaurant Business

I am going to level with you.  To stay in business I have to sell the software that was designed by my company,  2TouchPOS. Software is not an item that just “is”. It’s not like buying a car or a refrigerator. Software goes through the development, research,  and testing phase,  just like these products do;  but what’s really great is that we are still developing our product and as time passes the very same product that you purchased several years ago just keeps getting better and better.  The new releases of 2TouchPOS have progressed in preparation for the future. Our customers and business partners stay updated and will be ready when significant changes arrive. Technology is always changing and so is 2TouchPOS. The software keeps improving and our customers continue to expect more. The great thing about being the owner of a software company is that we have been able to focus. Our product was made for hospitality operations.  When a customer comes to us with a problem involving their business model  we try to create solutions within the software to help our customers operate more efficiently. It is our goal to reduce and eliminate the “friction” that can happen during day to day operations. Friction that may occur between your employees, between your departments, and between managers and staff.

Dealing with friction in the workplace can hurt your business. Especially when conflicts arise in front of customers or behind the scenes impacting the quality of your service or your menu items. Let’s talk about 2TouchPOS,  and how we have engineered our software to provide establishments with a process to reduce and eliminate friction between employees and departments when you use 2TouchPOS.

Using the 2TouchPOS system you are prompted to structure your business. For example you will have positions defined, roles with permissions established, and activities that your employees will be performing from the time they clock in to when they clock out are established. Managers will have the responsibility of being remediators. For example if a server needs to void an item that was already made they will have to get a manager to complete the function. There are several reasons a manager would need to know. First the manager needs to determine the root cause. If it was a problem in the kitchen he /she needs to find out why.

The manager needs to monitor the servers,  monitor waste, and most importantly the manager has to make sure that the customer experience was not effected by whatever took place. While all of this is taking place the manager needs to make sure that there is no friction between those employees who are impacted by the void. (The Kitchen, Bartenders, Servers etc.)  Your 2TouchPOS system sends messages to the preparation areas telling the employees there right away that an item is being voided. And if your establishment has 2TouchPOS configured for this;  you can then order the replacement item immediately. Having the system do some of the communications for your staff;  rather than running from one end of the establishment to the other is less stressful and can give people time to cool down.  Later there is no friction; they are ready to talk to one another about the issue and plan moving forward how to avoid a replay.  Having your employees roles and activities defined eliminates the possibility of “friction”and establishes a clear chain of process, and command.

2TouchPOS really works as a business management tool not just as a Point of Sale System. Our account managers are all hospitality business managers and we can help eliminate your workplace friction. Contact US!