Eric Elwell CEO 2TouchPOS

System Lag I have a “vested interest” in the hospitality industry and I am also a patron.   I really enjoy going out to socialize, get a great cocktail, and have a well-prepared meal.   Sometimes I tell people that I’m in the business.   Other times I just sit back relax and watch.   I learn a lot by watching when I am in an establishment.   Quite often, when my evening is done I will head out with several pages of notes that I have taken regarding what I have heard while I was there.   This is one way I keep the ideas flowing about how I can improve 2Touch and make my customers and business partners happier. More and more people have told me stories about lag.   It does not matter which role you play in the business if you are in hospitality you use a POS system.   For a Point of Sales system lag is a real problem.   Having your POS run slowly on a Friday is just plain wrong!   Your system has to keep going but when it is busy g...

Cumbersome Transaction Requirements (Pushing too many buttons?) Remember when you use 2TouchPOS we offer solutions to your problems.   The other day I was in a bar having a beverage talking with the bartender.   He was telling us how much he hates the point of sale system implemented at the establishment.   He of course had no idea what I do for a living.   However, it really got me thinking.   If you have worked in the hospitality business in one way or another more than likely; you have used a point of sale system. It often seems like there is a “disconnect” between the employees who actually use the POS system and the people who make the purchasing decision.   So the system lands in the workplace and suddenly the user has to complete several additional processes or steps to complete a transaction that they didn’t have to before.   And that’s what the bartender was telling me;   he told me that now he has to type in an Employee ID e...