Hey, What is Going on With YOUR Point of Sale System? Part 2

Cumbersome Transaction Requirements (Pushing too many buttons?)

Remember when you use 2TouchPOS we offer solutions to your problems.  The other day I was in a bar having a beverage talking with the bartender.  He was telling us how much he hates the point of sale system implemented at the establishment.  He of course had no idea what I do for a living.  However, it really got me thinking.  If you have worked in the hospitality business in one way or another more than likely; you have used a point of sale system.

It often seems like there is a “disconnect” between the employees who actually use the POS system and the people who make the purchasing decision.  So the system lands in the workplace and suddenly the user has to complete several additional processes or steps to complete a transaction that they didn’t have to before.  And that’s what the bartender was telling me;  he told me that now he has to type in an Employee ID every single time an order needs to be started. Even when you have not moved from behind the bar.  Being prompted to define the order for things like having the drink up; on the rocks.  Hey the bartender knows he took the order and is making the order why should the bartender have to further to define the order?  He/she always knows what and how to make the item they just took the order!  In addition, in this establishment the bartender has to add the customer into a CRM.  For new customers he has to ask: “Can I please have your name and email?” before he can start a tab. 

These extra steps are a great idea from a business standpoint; and might be ok when your business is slow.  The owner wants to get a better handle on what the employees are doing and who the customers are.  However not every customer will want to provide their information.  Making these options forced every time can really slow the transaction speed down.

Now let’s talk a bit about 2TouchPOS and how to address these concerns.  With 2Touch we have an employee clock in and log in option that can look and act the way you need it to.  Settings are adjusted; and for bartenders we can add speed logins so that the bartender using the system gains access by touching their name.  Just one touch provides the bartender with instant access to the POS system and, their own cash drawer.  The system applies each transaction to the login name and the transactions are continually tracked under that login. The bartender using the system has their speed login activated when they clock in and their speed login can be de-activated when they clock out.  As for modifiers you can attach them to any beverage, beer or item in the system however,  we can set up your system to make the modifier use optional. The bartender would only use the modifier when it changes a price and all they have to do is touch the option and choose the modifier they need.

As for the customer information, 2TouchPOS does let you start a tab by naming it.  When you’re in a hurry this isn’t a bad thing.  The staff members then can add the customer contact information when things slow down a bit.  This way the bartender can prioritize service first; then add the customer information.  2TouchPOS can set up a customer account and the bartender can link to the information stored in the system.  Customers can provide a card to link their tab to their account just by swiping.

So think about how your system is configured; and consider what 2TouchPOS can do because it is so flexible.  It might be worth it to invest in a POS system that requires an employee login that can be easily accessed with one touch, rather than requiring the login code every new transaction.  Adjusting the settings to allow modifiers to be optional is also an important feature that 2TouchPOS offers.  And, of course, there is a better way to gather customer information.  2TouchPOS offers options for reward and loyalty programs, running these programs can fill a customer database.  If you want to know more contact us.

Oh and as for the bartender, well it was a memorable conversation with someone who had no idea what I do for a living.  After I finished my drink, I left my card under his tip.