Our Tech Team Works for YOU!
2TouchPOS
Team Members:
We have a Call Center Technician group that understands the restaurant business. They will be supporting the project from the
very beginning providing you with ongoing support as needed. Our team leader is highly skilled at coordinating and ensuring that great customer service is provided.
Each of our
employees have worked in the business in one capacity or another because of
this, we have a deepened understanding of your concerns and requirements.
Timeline:
Our
typical timeline would be 3-4 weeks. We
would plan to build your system and provide you with the staff necessary as
soon as we receive your information. As
a 2TouchPOS partner; information flows
both ways. We will need your information details and we will continue to ask you
for what we need to set up your system for you. Your input is necessary while we
build your system together.
Assist with Implementation
Preproduction will
require the set up and configuration of broadband internet access. During the
preproduction phase our Technical
Department will be gathering menu information and planning with your point
of contact for system configuration. Next is the production build. During this
phase the technicians will be adding employee information setting up
permissions, establishing system settings, completing the menu build and
configuring the system. Our third
component is the operations phase; this is when the process enters into the
live operations, staff and administrative training, and question and answer
sessions are part of the process. We
also provide Go Live Support on your
opening day.
Assist with Training
2TouchPOS is a learning
organization. We learn from our
customers we continually improve our software and we provide several learning
platforms to support multiple learning styles.
Our learning platforms include remote access training with a technician,
go live support, next day Q&A, telephone support with our support package,
YouTube videos, online 2TouchPOS user certification training. On our Quote we will include 8 hours of
manager training this would be with our technical staff. You can tell us how you would like the hours
applied. We recognize that training is a
continuous process and we offer the YouTube videos and cloud solution training
in addition to the 8 hours of manager training with our tech team.
The Technical team at
2TouchPOS is here to serve your business!
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