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A Note from the Red Diner

Today we have 2 new hires. Employees come and go in this business.  It seems as though our customers just get used to having people around; they start to joke and laugh with the staff and then we lose them and have to find new employees. The turnover in this business fairly consistent, and when we lose key staff we sometimes can lose business. We need to always be looking for staff the RIGHT staff and when the right people do come around;  we have to hire them even though we may not have been expecting them.

When we have more than one new hire we try to start our new staff out on slower evenings. Especially when we are down a key staff member and we have limited staff available to train. We also have new staffers come in during an extra shift to tour the establishment, learn a bit about how we communicate and how we conduct business. There is one component of the training and learning process that our establishment has not had to be concerned with and that is training for the POS system. Since we have 2TouchPOS our hiring manager assigned the new employees with the task of learning about the Point of Sale System even before their first shift. Our 2 new employees are coming into their first shift with 4 hours of online training that centers around practicing the basic components of their position and how to use the software to complete their shift tasks.

To our business this better prepares our employees for their first day enabling them to “learn our processes” more quickly and start earning tips by their second or third shift. Having a  Point of Sale system with eLearning helps our business to meet the challenges in this business when we experience turn over, and provides an in depth demonstration of the software and the unique features that are available. Our software has a lot to offer and we didn’t really fully understand the 2TouchPOS had so much to offer until we used it and completed the training over time. The magnitude of what the 2TouchPOS software can do wasn’t fully realized until we had implemented it and used it for about a year. Software that offers so many attributes takes a while to get acquainted with! We don’t expect to have our staff know the system and everything it can do in just a short period of time. That’s why the way 2TouchPOS offers information has been great for our establishment and our staff.

When we train our new staff the hardest part is working the milkshake machine. We actually use real icecream, and the icecream can be really hard when we start each shake. Hey if that’s the worst of what we need to teach our new staff then we know we can deal with the employee turnover that we experience in this business. Having 2TouchPOS allows us to teach the day-to-day shift activities to our staff so that they can get started earning their tips as quickly as possible.  Later on we demonstrate more complex processes that we can use with the staff to measure the data so that we can plan our direction for managing staff and profits. 

Thanks 2TouchPOS!

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